Ticket Details

Brand new pad doesn’t work

Ticket ID:
1319865f8aa67dce35
Priority:
Uncategorized
Topic:
Bug
Status:
Closed
First Name:
Audrey
Last Name:
Burrell
Due:
I got a deep light therapy pad for myself last week. It worked twice and now the lights don't light up. It gets power as the light works on the on/off button, but none of the infared lights light up. What can we do so I can get a new one please?

One response to “Brand new pad doesn’t work”

  1. Robin Buckley says:
    April 3, 2024 at 2:17 pm

    A new in line controller was supplied by manufacturer and put on the USA warranty list.

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    One response to “Brand new pad doesn’t work”

    1. Robin Buckley says:
      April 3, 2024 at 2:17 pm

      A new in line controller was supplied by manufacturer and put on the USA warranty list.